General Atlantic Service Company LP

Item 5. Fees and Compensation
A.     Management Fees

Global Growth Equity Management Fees

With respect to the Global Growth Equity Clients, GASC is generally paid Management Fees based
on a percentage of each investor’s commitment amount or the value of each investor’s investments.
The specific payment terms and other conditions of the Management Fees charged to investors in the
Global Growth Equity Clients are set forth in the Governing Documents of the Growth Equity Clients.

The Management Fee rate applicable to a Limited Partner in a Global Growth Equity Client generally
depends on the size of the investor’s commitment and, in the case of the GA Core Program, whether
the Core Program Limited Partner enters into a Five-Year Commitment, an Evergreen Commitment
or participates through a Pooled Managed Account. Management Fees will also be lower for certain
GA Strategic Investors and GA Platform Investors (each as defined below). The Management Fee
payable to GASC by an investor of a Global Growth Equity Client may be paid out of amounts
otherwise distributable to such investor from a Global Growth Equity Client.

For investors in the Core Program and Companion Funds, the maximum Management Fee is 1.60%
of committed capital for the duration of the commitment period. After the commitment period, the
maximum Management Fee rate is 1.60%, and Management Fees are calculated based on the product
of (a) the applicable Management Fee rate and (b) the lesser of (i) committed capital and (ii) the fair
value of the applicable investment portfolio. When a Core Program Limited Partner renews its
commitment, the GA Core Program fee schedule provides for reduced Management Fee rates on such
investor’s prior commitments.

With respect to the Continuation Vehicles, the maximum Management Fee is 1% of actively invested
capital. Some Continuation Vehicles provide for a reduced fee rate after a set period. Certain
investors in the Continuation Vehicles (e.g., investors who “roll” their interests in the underlying
investment) sometimes do not bear any Management Fees with respect to such rolled interests.

The Management Fees applicable to investors in the GA Core Program are not negotiable for investors
with a commitment of less than $500 million, other than GA Strategic Investors or GA Platform
Investors, in each case, subject to the Governing Documents of the Global Growth Equity Client. For
more information, please see “Item 11. Code of Ethics, Participation or Interest in Client
Transactions and Personal Trading – B. Participation or Interest in Client Transaction” herein.

In the GA Core Program, Management Fees are paid by each Core Program Limited Partner (or
Pooled Account Investor) with a Five-Year Commitment until the earlier of the first day of the month
in which the following occurs:

       (a)   the date on which both (i) such investor’s unfunded base commitment is zero and (ii) all
             investments in which the Limited Partner has an interest have been (1) liquidated or
             otherwise disposed of, (2) written down to fair market value of zero or (3) distributed in
             kind to such investor, and

       (b)   the 13th anniversary of the effective date of such investor’s Commitment Agreement (the
             “Fee Termination Date”).

There is no date upon which Management Fees are no longer payable by a Core Program Limited
Partner with an Evergreen Commitment so long as such Core Program Limited Partner continues with
an Evergreen Commitment. If a Core Program Limited Partner with an Evergreen Commitment
converts its Evergreen Commitment into a commitment with a fixed capital commitment and fixed
commitment period, then the obligation of such investor to pay Management Fees will terminate upon
the Fee Termination Date (as described above), except that the 13th anniversary date is measured from
the conversion date of such investor’s Evergreen Commitment to a commitment with a fixed capital
commitment and fixed commitment period.

For Limited Partners other than those in the GA Core Program, Management Fees generally continue
through the end of the term of the fund or until the GA Client has been wound up, but will terminate
earlier if provided for in the Governing Documents, e.g., upon removal of the General Partner by a
vote of Limited Partners.

GA Credit Fees

For Limited Partners in the GA Credit Clients, the maximum Management Fee rate is 1.50%, and
Management Fees are calculated based on either the aggregate acquisition cost of investments that
have not been disposed of or the net asset value of each GA Credit Limited Partner’s capital account
balance.

Actis Funds Fees

With respect to Actis Funds, Actis receives a Management Fee (sometimes referred to as the General
Partner’s Share) in connection with the provision of advisory services to Actis Funds. Actis entities

may also receive additional compensation in connection with management and other services
performed for portfolio companies of the Actis Funds and will cear certain expenses, each as further
described below.

The Actis Funds will generally pay Actis the priority share in the receipts of the Actis’ Funds
(generally consisting of income and capital) allocable to the General Partners equal to a percentage
specified in the applicable Actis Fund’s Governing Documents on a semi-annual basis. The
Management Fee will be payable until proceeds from all portfolio investments are distributed or until
Actis’ relationship with the relevant Actis Fund is terminated for other reasons (as described in the
Governing Documents). Instalments of the Management Fee payable for any period other than a full
annual period are adjusted on a pro rata basis according to the actual number of days in such period.
As a general matter, Management Fees will be payable during term extensions unless otherwise
agreed with Limited Partners.

The Governing Documents of the relevant Actis Fund will detail how the Management Fee is
...

Item 7. Types of Clients
A.     Core Program Limited Partners & Core Program Partnerships

As discussed in “Item 4. Advisory Business” above, GASC provides investment advisory and
management services to Core Program Limited Partners who enter into a Commitment Agreement
with GA LP and GASC. Core Program Limited Partners include both investors that enter into such
Commitment Agreements and the Pooled Managed Accounts that enter into such Commitment
Agreements. Core Program Limited Partners participate in the investments of the GA Core Program
by becoming limited partners of the Core Program Partnerships.

The minimum initial Five-Year Commitment by a Core Program Limited Partner pursuant to a
Commitment Agreement is generally $50 million, although General Atlantic has the authority to
accept commitments of any amount from Core Program Limited Partners with a Five-Year
Commitment.

A Core Program Limited Partner with an Evergreen Commitment must commit $100 million or more
to General Atlantic pursuant to its Commitment Agreement.

A Pooled Account Investor invests in the GA Core Program through a Pooled Managed Account.
Unlike the Five-Year Commitments or the Evergreen Commitments, where investors directly enter
into individual Commitment Agreements with GA LP and GASC, investors participate in the Pooled
Managed Accounts by becoming limited partners of a pooled investment vehicle which enters into an
individual Commitment Agreement with GA LP and GASC.

Each Core Program Limited Partner that enters into a Commitment Agreement, and each Pooled
Account Investor, is required to meet certain suitability qualifications, such as being an “accredited
investor” under Rule 501 of Regulation D of the Securities Act of 1933, as amended (the “Securities
Act”), a “qualified purchaser” as defined in Section 2(a)(51) of the Investment Company Act of 1940,
as amended, and a “qualified client” as defined in Rule 205-3 of the Investment Advisers Act of 1940,
as amended.

Core Program Limited Partners and Pooled Account Investors include, but are not limited to, high net
worth individuals, banks or thrift institutions, pooled investment vehicles, charitable organizations,
insurance companies, family offices, university endowments, sovereign wealth funds, pension and
profit-sharing plans, foundations, trusts and estates, and other corporate entities, institutions and
vehicles.

B.     Other GA Clients

GASC and its relying advisers also provide investment advisory and management services to the
Companion Funds, the Continuation Vehicles, GAGE, the GA Credit Clients, the Actis Funds the LP
Coinvestment Vehicles, the Sponsor Coinvestment Funds (all of which are private funds) and, in the
future, any Similar Single Accounts, New Focused Clients, New GGE Clients and GA Acquired
Clients. . The Limited Partners include, but are not limited to, high net worth individuals, banks or
thrift institutions, pooled investment vehicles, charitable organizations, insurance companies, family
offices, university endowments, sovereign wealth funds, pension and profit-sharing plans,
foundations, trusts and estates, state pension plans, private wealth platforms, private fund vehicles,
and other corporate entities and institutions. Sponsor Co-Investors, operating partners or other service
providers retained by GASC, Actis or a GA Client, as well as executives of portfolio companies, may
also participate, directly or indirectly, in certain GA Clients. Each investor in these funds is required
to meet certain suitability qualifications, such as being an “accredited investor” under Rule 501 of
Regulation D of the Securities Act, a “qualified purchaser” as defined in Section 2(a)(51) of the
Investment Company Act of 1940, as amended, and a “qualified client” as defined in Rule 205-3 of
the Investment Advisers Act of 1940, as amended. The minimum commitment size for these funds
varies. The relevant General Partner also generally is permitted to establish alternative investment
vehicles in order to permit certain investors to participate in one or more particular investment
opportunities in a manner desirable for tax, regulatory or other reasons.

C.     Personal Investment Vehicles

GA Prism, a relying adviser of GASC, provides investment advisory, administrative, accounting and
reporting services to several Personal Investment Vehicles (other than the Sponsor Coinvestment
Funds) whose investors are members, partners or employees (or former partners, members or
employees) of GASC and its subsidiaries. The Personal Investment Vehicles make and hold
investments that are Personal Investments (as defined in “Item 11. Code of Ethics, Participation or
Interest in Client Transactions and Personal Trading”). The Personal Investment Vehicles do not
pay any fees to GA Prism for investment or advisory services, but investors reimburse GA Prism for
certain costs and expenses.